FAQ

Q: Do you have lab reports?

Yes, all of our lab reports are available under the Labs tab in the navigation at the top of the page.

Q: Is there nicotine in your vapes?

No! We do not use nicotine in any of our products.

Q: Are your gummies gluten free?

Yes, all of our gummies are gluten free.

Q: Are your gummies vegan?

Yes, all of our gummies are vegan.

Q: My disposable vape won't work. What can I do?

Our vapes are made with pure extracted oil (no additives), which can sometimes clog the pen. Take a needle, stick it through the hole on the mouthpiece, and move it around a bit to loosen the oil. Then take a few strong puffs to activate the pen.

Are your products legal to ship?

Yes! All of our products are made from the hemp plant, making them legal to ship.

How long does shipping take?

We ship your order out the same day if it’s placed before 12 PM EST. Transit time depends on your location. Packages ship mainly from our New York warehouse, but may also come from California. A tracking number is emailed to you once your package ships, and an estimated delivery date will appear once USPS processes it. Please allow 1–3 days for your order to ship during holidays and sales.

Is your packaging discreet?

Yes! We ship all products in a white mailer bag or a brown kraft box.

Do you have lab reports?

Yes — all of our lab reports are available under the Labs tab in the navigation at the top of the page.

Is there nicotine in your vapes?

No! We do NOT use nicotine in any of our products.

Are your gummies gluten free?

Yes — all of our gummies are gluten free 🙂

Are your gummies vegan?

Yes 🙂

My disposable vape won’t work. What can I do?

All of our vapes are made with pure extracted oil (no additives), which can sometimes clog the pen. Take a needle, stick it through the hole on the mouthpiece, and move it around a bit. This loosens the oil for a smooth flow. Then take a few strong puffs to activate the pen.

How do I get my 2G disposable vape to start?

Hit the button 3 times to activate, then hold the button and pull.

What countries do you ship to?

USA, Australia, U.K., and Canada.

Can I get a refund if I’m ordering from Australia and my package gets lost?

Due to an overwhelming number of packages going out to Australia, we’ve seen an increase in lost packages, and we’re unable to provide refunds for lost packages shipping there. If you place an order and your package is lost, we can send a replacement, but you’ll be responsible for the replacement shipping fees. Orders of $300 and above will be replaced and re-shipped free of charge. Our sincerest apologies.

I can’t log into my account with my phone number. Can I use my email instead?

Yes — please use your email to sign into your account here.

Where can I see my loyalty points?

You can view your loyalty points here.

Why is there no packing slip?

We do everything electronically now to save on paper 🙂 If you’d like a packing slip, just request one in the notes at checkout.